Privacy Policy

Sulis Collective Privacy Policy

Last updated: October 1, 2026

Sulis Collective (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share personal information through suliscollective.com and our related membership, booking, event, and newsletter services.

Information we collect and why

We collect information reasonably needed to provide our services, including:

Contact information: Your name, email address, and any other details you provide when contacting us, submitting a form, or subscribing to our newsletter.
Membership and booking information: Account details, membership selections, event registrations, and reservations for coworking, tours, meeting rooms, or studio space.
Payment information: Billing details and transaction records associated with purchases. Online payments are handled through third-party payment providers.
Community contributions: Profile information, directory details, comments, or files you choose to share through our member features.
Website usage information: Technical information such as your IP address, browser and device details, pages visited, and interactions with our website.

We use this information to respond to inquiries, manage accounts and reservations, process payments, provide member services, communicate about bookings and membership matters, improve our website, maintain security, and meet legal obligations.

Consent and email communications

We explain our purposes when collecting personal information and obtain consent where required. We will seek additional consent before using information for a new purpose unless the law permits otherwise.

We send newsletters and promotional emails with your consent or as otherwise permitted by law. You can unsubscribe using the link in those emails or by contacting us. Unsubscribing from marketing does not stop essential messages about your active membership, purchases, or bookings.

Cookies and analytics

Our website uses cookies and similar technologies to support functions such as sign-in, security, and remembering preferences. Analytics technologies, including Metricool, may collect information about visits and interactions to help us understand and improve website performance.

You can manage cookies through your browser settings and any cookie controls provided on the website. Disabling certain cookies may affect website functionality. Where required, we obtain consent before enabling non-essential tracking.

When we share information

We share information with service providers that help operate our business, including Wix for website services, Flodesk for newsletters, and providers supporting payments, bookings, and member communications. We limit sharing to what is needed for the relevant service and require appropriate protection of information handled on our behalf.

We may also disclose information with your consent or where required or permitted by law.

We do not sell or rent your personal information.

Some providers may store or process information outside Canada, where it may be subject to local laws and lawful access by authorities.

Member directories and shared content

Information you choose to include in a member directory, community area, or shared file space may be visible to others who have access to that feature. Please share only information you intend that audience to see, and avoid uploading confidential information about yourself or others.

We obtain permission before using identifiable photos, testimonials, or member features for promotional purposes.

Keeping information secure

We use reasonable safeguards appropriate to the sensitivity of the information to protect it against loss, misuse, and unauthorized access or disclosure. No online system can guarantee complete security.

We retain personal information only as long as needed for the purposes described here and applicable legal or business requirements. When it is no longer needed, we securely delete it or make it anonymous.

Your choices and privacy rights

You may contact us in writing to request access to your personal information, ask how it has been used or shared, or request corrections. You may also withdraw consent, subject to legal or contractual restrictions and reasonable notice. We will explain if this affects our ability to provide a service.

You can request deletion of information, although we may need to retain certain records. We may verify your identity before responding and will handle requests within applicable legal timelines.

Please direct privacy concerns to the contact below. If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Other websites and policy updates

Third-party websites and services linked from our website have their own privacy policies.

We may update this policy as our services or practices change. We will revise the date above and provide additional notice or obtain consent where required.

Contact us

For privacy questions, requests, or complaints, contact:

Sulis Collective, Meghan McQuillan
Email: info@suliscollective.com
Unit 229, 2270 Cliffe Avenue
Courtenay, BC V9N 2L4, Canada